Refund Policy — Stop A Drop

1. Our Commitment

At Stop A Drop, your satisfaction is our priority. If you're not happy with your purchase, we're here to make it right.

2. Return Eligibility

You may request a return or exchange within 30 days of receiving your order, provided:

The product is unopened and in its original sealed packaging.
Due to the nature of our products (personal hygiene/first aid items), we cannot accept returns on opened kits for health and safety reasons.
The product was purchased directly from stopadrop.com.

[REVIEW — confirm return window and opened-product policy with legal]

3. How to Request a Return

To initiate a return, email us at getstopadrop@gmail.com with:

Your order number
The item(s) you'd like to return
The reason for the return

We'll respond within 1–2 business days with return instructions and a return shipping label (if applicable).

4. Refund Process

Once we receive your returned item(s) and verify they meet our return criteria:

Refunds are processed to the original payment method within 5–7 business days.
You'll receive an email confirmation when your refund has been issued.
Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.

5. Damaged or Defective Products

If your order arrives damaged or defective, contact us within 7 days of delivery at getstopadrop@gmail.com. Please include photos of the damage. We'll send a replacement at no cost to you — no return required.

6. Wrong Item Received

If you received the wrong product, contact us immediately. We'll arrange for the correct item to be shipped to you at no additional charge and provide a prepaid label for the incorrect item.

7. Non-Returnable Items

Opened or used kits (for hygiene reasons)
Items purchased more than 30 days ago
Items not purchased from stopadrop.com

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have not yet shipped can be fully canceled and refunded. Once an order has shipped, it must go through the standard return process. [REVIEW]

9. Exchanges

Want to exchange for a different kit size (e.g., swap a Single Kit for a 3-Pack)? Email us and we'll arrange the exchange. You'll only pay the price difference (if any) plus applicable shipping.

10. Contact

Questions about returns or refunds? Reach us at getstopadrop@gmail.com. We aim to respond within 24 hours.